000 Planning Inspectorate - Ex Gratia Claim Template.xlsx

Cookies Policy

 

Cookie Name

Name

What it does

Explaination

How long it lasts for

GA

 

Analytics

Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.

See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center

1 minute

Google Analytics

 

Analytics

Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.

1 day

Zendesk Google Analytics

 

Analytics

Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.

2 years

Zendesk Help Center

 

Analytics and/or Essential

[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center.

This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.

Forever (Local Storage)

Help Center Functionality

 

Essential

This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article.

Forever (Local Storage)/Session (cookie)

Help Center Functionality

 

Essential

Stores unique session key for Help Center product.

Session

Help Center Functionality

 

Functionality

This cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see.

Local storage duration is decided by the browser policy.

Help Center Functionality

 

Analytics

Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting.