Cookies Policy
Cookie Name |
Name |
What it does |
Explaination |
How long it lasts for |
---|---|---|---|---|
GA |
|
Analytics |
Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center |
1 minute |
Google Analytics |
|
Analytics |
Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. |
1 day |
Zendesk Google Analytics |
|
Analytics |
Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. |
2 years |
Zendesk Help Center |
|
Analytics and/or Essential |
[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential. |
Forever (Local Storage) |
Help Center Functionality |
|
Essential |
This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. |
Forever (Local Storage)/Session (cookie) |
Help Center Functionality |
|
Essential |
Stores unique session key for Help Center product. |
Session |
Help Center Functionality |
Functionality |
This cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see. |
Local storage duration is decided by the browser policy. |
|
Help Center Functionality |
|
Analytics |
Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. |